The bill(s) you receive will be labeled as either a PHYSICIAN BILL or a FACILITY BILL. Below is a description of each as well as sample images to assist you in understanding each.
Your PHYSICIAN BILL is a bill based on the medical services provided by your physician specialist, including procedures and reading of cardiology report.
Your FACILITY BILL is a bill calculated to offset the costs of maintaining a facility that is equipped to handle emergency medical needs and includes radiology, pathology, or cardiology reports, as well as labs and procedures.
* As shown in the sample image, the FACILITY BILL can be identified by the red Austin Emergency Center logo in the top left.
Submitting Payment Online
Prior to starting the process, you will need to identify the following (found on your bill) :
To submit payment, find the location where you were seen below and then click on the desired bill link.
|Location||Physician Bill||Facility Bill|
|Anderson Mill||Click Here||Click Here|
|Far West||Click Here||Click Here|
|Mueller||Click Here||Click Here|
|South Lamar||Click Here||Click Here|
We accept all major credit cards; including Visa, MasterCard, AMEX and Discover Card. If you have any questions regarding your bill, please contact our billing office at (832) 807-2956. Office hours are 7AM to 4PM, Monday through Friday. We will work with you quickly to resolve any differences.
Prompt Pay Discount
Austin Emergency Center offers discounts for the prompt payment of charges for health services. A prompt pay discount may be provided to patients and payers (like insurance companies) to reward payment in full at the time of service. Please ask about the prompt pay discount at presentation of payment or contact any Austin Emergency Center facility. It is important to note that the prompt pay discount cannot be used in combination with any other offer or discount, such as health care insurance contractual adjustments, customer service adjustments and others.