We’ve got good news: the “No Surprises Act” took effect at the beginning of this year! Most unexpected medical charges from out-of-network providers are banned by this legislation, meaning you are now protected from surprise billing.
The protections will work similarly to those established by the state of Texas, and the new federal rules will apply to all private insurers, including those provided through the Affordable Care Act.
Insurance companies are also required to provide the same coverage regardless of whether you receive medical attention at an in-network or out-of-network facility.
Austin Emergency Centers implemented a no-surprise-bill policy more than a year ago. Since then, none of our patients have received an unexpected charge from us.
All services provided at our facilities, including specialists and other ancillary services, will appear in the invoice we provide after your visit. Because we directly employ all our doctors, you will never see a big bill from us.
Sadly, we cannot control everything the insurance companies do. Some of them have unlawfully tried to charge patients for emergency services.
Should you ever receive a surprise bill from your insurance company after visiting one of our centers, please contact the “No Surprises Help Desk” so we can address the issue of your surprise bill together.
No Surprises Help Desk
Reach the Texas Department of Insurance Help Line at 800-252-3439.