Insurance

We accept all private insurance plans, including Aetna, United Health, Humana, BlueCross/BlueShield, and Cigna. In addition, we honor all insurance in-network benefits.

Free standing Emergency Rooms such as Austin Emergency Center are prohibited by the federal government from taking Medicare, Medicaid or Tricare because they are not part of a traditional hospital system. Unfortunately, this is not a choice made by Austin Emergency Center and it is enforced by the federal government. However, we will never refuse treatment in any life-threatening situation, regardless of the ability to pay.

We also accept cash, checks, and all major credit cards, including Visa, MasterCard, and Discover Card.

You will be responsible for the percentage of your emergency room bill required by your insurance plan. At the end of your visit, you will be asked to pay your emergency room copay.

In-Network vs. Out of Network

According to Texas guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Texas law requires that your insurance carrier pay for your emergency care, whether the emergency room is in-network or out of network. The state of Texas empowers you to use a prudent layperson standard when considering what constitutes an emergency.

State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance, please visit http://www.tdi.state.tx.us.

Prompt Pay Discount

Austin Emergency Center offers discounts for the prompt payment of charges for health services.  A prompt pay discount may be provided to patients and payers (like insurance companies) to reward payment at the time of service. Please ask about the prompt pay discount on presentation or contact any Austin Emergency Center facility. It is important to note, that the prompt pay discount cannot be used in combination with any other offer or discount, such as health care insurance contractual adjustments, customer service adjustments and others.