Insurance

We accept all private insurance plans; including Aetna, United Health, Humana, BlueCross/BlueShield and Cigna. Austin Emergency Center is a licensed freestanding emergency center; we function just like a hospital-based emergency room. We are an out of network facility, however, all insurance carriers are required by State and Federal law to pay in-network benefits for any member needing emergency medical treatment. The state of Texas empowers you to use a prudent layperson standard when considering what constitutes an emergency.

By taking the time to review your insurance policy, you will find out your co-pay and if you have deductibles, co-insurance, or anything else that might fall under your responsibility. This will help you make educated decisions when seeking medical care.

Free standing Emergency Rooms such as Austin Emergency Center are prohibited by the federal government from taking Medicare, Medicaid or Tricare because they are not part of the traditional hospital system. Unfortunately, this is not a choice made by Austin Emergency Center and it is enforced by the federal government. However, we will never refuse treatment in any life-threatening situation, regardless of the ability to pay.

If you would like to discuss any questions or concerns regarding insurance or any documents you have received, please either contact your insurance company or SJM Billing at 832-807-2956. Office hours are 7AM to 4PM, Monday through Friday.